They did it again!

Countrywide faces FTC probe over their mortgage servicing practices.

I have to ask; why are customers still borrowing money from Countrywide? They have proven to be unreliable. This probe shows that they are hard to deal with once you have a mortgage with them. They are losing billions of dollars on foreclosures and yet people keep going to Countrywide for a mortgage. I don't get it.

If you bought a new car and every time you had problems with it you took it to the dealer. But they never fixed it right the first time and most time. Would you continue to take your car to that dealership? Would you buy your next car at that dealership ever if they were a few hundred dollars cheaper? I would think not!

So why do people keep going back to Countrywide or any of the lenders who have proven to be less then honest?

I think we don't fully understand the value of the company servicing our mortgages. Here is my advice: If you are looking for a mortgage call the servicing center, does a real person answer, if not how long does it take to talk with a real person. Are they friendly and interested in you and your problem (Tell them you don't know your account number and want to know your payoff). If they are hard to communicate with then find another lender. I don't care if you think you're getting a lower rate then you can anywhere else.

Don't sell your mortgage soul for a quarter percent in rate.